Hari ini...
...ada 2 rasa jer !!! marah dan sakit hati. At times, the challenges of working in a customer service based department are so unbearable. I almost lost my temper this morning and I hate it. Tomorrow is the convocation day and only today she came to the university to clarify this missing book matter with us. It is unbelievable when she told me that she did not get even one reminder letter from us. As usual, the customer does not want to admit her fault and instead she was trying to blaming us. At last, I told her to leave and I will settle the matter with the record office personnel. I do not want to argue since all my suggestions and explanations to get her to pay for the book was ignored. Normally, I will explain and suggest few ways to the users in order for them to settle this matter but today, my mind was so numbed and i was so angry with her attitude. Rasa nak ketuk2 jer ...arghhhhh!!! Is customer always right? For the rest of t...
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