...ada 2 rasa jer !!! marah dan sakit hati. At times, the challenges of working in a customer service based department are so unbearable. I almost lost my temper this morning and I hate it. Tomorrow is the convocation day and only today she came to the university to clarify this missing book matter with us. It is unbelievable when she told me that she did not get even one reminder letter from us. As usual, the customer does not want to admit her fault and instead she was trying to blaming us. At last, I told her to leave and I will settle the matter with the record office personnel. I do not want to argue since all my suggestions and explanations to get her to pay for the book was ignored. Normally, I will explain and suggest few ways to the users in order for them to settle this matter but today, my mind was so numbed and i was so angry with her attitude. Rasa nak ketuk2 jer ...arghhhhh!!! Is customer always right? For the rest of t...
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Rasanya banyak yang memahami apa yang Kak Long rasa melalui pembacaan blog kak Long ini and I'm just one of them that put it in this way...your unconditional love to your family especially your mum and your willingness to put her happiness as priority really amazed me...that's one in a million!
With this Maal Hijrah, May Allah bless you and family always.
All the best Kak Long.
Tp memang lah, membaca blog k long ni banyak dapat cerita dan pengalaman yg berguna, maklom lah, oang lama dah berpengalaman gitu. Teruskan usaha aa k long..
Agak2 free tu singgah2 la melawat oang tua ni.. hik hik