Hari ini...


...ada 2 rasa jer !!!

marah dan sakit hati.

At times, the challenges of working in a customer service based department are so unbearable. I almost lost my temper this morning and I hate it. Tomorrow is the convocation day and only today she came to the university to clarify this missing book matter with us. It is unbelievable when she told me that she did not get even one reminder letter from us. As usual, the customer does not want to admit her fault and instead she was trying to blaming us. At last, I told her to leave and I will settle the matter with the record office personnel. I do not want to argue since all my suggestions and explanations to get her to pay for the book was ignored.
Normally, I will explain and suggest few ways to the users in order for them to settle this matter but today, my mind was so numbed and i was so angry with her attitude. Rasa nak ketuk2 jer ...arghhhhh!!!

Is customer always right?

For the rest of the students ..Happy Graduation Day !!! Congratulations.


Comments

Abang Long said…
Customer is not always right, but customer only have the right.
Friday, September 07, 2007
Noushy Syah said…
hahhaha...customers always have their right!!
Saturday, September 08, 2007
Noushy Syah said…
p/s The right to argue, I should say..
Saturday, September 08, 2007
Anonymous said…
abang long-->u r right!! tapi tlg laa dengar pendapat org jugakan..bukan syok sendiri jer.
Saturday, September 08, 2007
Anonymous said…
noushy--> indeed. customer always have the right to argue but it doesn't mean that you could not listen to other ppl suggestions..huhuhu
Saturday, September 08, 2007
arsaili said…
working with customer is always the hardest part to deal with. What i usually do, i will try to be happy, smile and friendly to them. After all, if they are rude or go beyond their boundary, I will give them the ultimatum...but at this stage masih senyum walau pun terpaksa berlakon...eekekeke...dalam hati...bole belah la...nak ikut jalan belah kiri or kanan..uhuhu
Saturday, September 08, 2007
Mommy Lyna said…
biasa la tu. mesti mau cover kak long. hehe.
Saturday, September 08, 2007
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