Hari ini...


...ada 2 rasa jer !!!

marah dan sakit hati.

At times, the challenges of working in a customer service based department are so unbearable. I almost lost my temper this morning and I hate it. Tomorrow is the convocation day and only today she came to the university to clarify this missing book matter with us. It is unbelievable when she told me that she did not get even one reminder letter from us. As usual, the customer does not want to admit her fault and instead she was trying to blaming us. At last, I told her to leave and I will settle the matter with the record office personnel. I do not want to argue since all my suggestions and explanations to get her to pay for the book was ignored.
Normally, I will explain and suggest few ways to the users in order for them to settle this matter but today, my mind was so numbed and i was so angry with her attitude. Rasa nak ketuk2 jer ...arghhhhh!!!

Is customer always right?

For the rest of the students ..Happy Graduation Day !!! Congratulations.


Comments

Abang Long said…
Customer is not always right, but customer only have the right.
Friday, September 07, 2007
Noushy Syah said…
hahhaha...customers always have their right!!
Saturday, September 08, 2007
Noushy Syah said…
p/s The right to argue, I should say..
Saturday, September 08, 2007
Anonymous said…
abang long-->u r right!! tapi tlg laa dengar pendapat org jugakan..bukan syok sendiri jer.
Saturday, September 08, 2007
Anonymous said…
noushy--> indeed. customer always have the right to argue but it doesn't mean that you could not listen to other ppl suggestions..huhuhu
Saturday, September 08, 2007
arsaili said…
working with customer is always the hardest part to deal with. What i usually do, i will try to be happy, smile and friendly to them. After all, if they are rude or go beyond their boundary, I will give them the ultimatum...but at this stage masih senyum walau pun terpaksa berlakon...eekekeke...dalam hati...bole belah la...nak ikut jalan belah kiri or kanan..uhuhu
Saturday, September 08, 2007
Mommy Lyna said…
biasa la tu. mesti mau cover kak long. hehe.
Saturday, September 08, 2007
Post a Comment

Popular posts from this blog

What is A Febrile Fit or Febrile Convulsion

Image
The below article described what has happened to Nu'aim recently. What is a febrile convulsion? Rapid temperature increases can cause febrile convulsions. Febrile convulsions occur in young children when there is a rapid increase in their body temperature. It affects up to 1 in 20 children between the ages of one and four but can affect children between six months and about five years old. Children who are at risk may naturally have a lower resistance to febrile convulsion than others. What is the risk of suffering a febrile convulsion? Children may inherit the tendency to suffer febrile convulsion from their parents. * If either parent suffered a febrile convulsion as a child, the risk of the child getting it rises 10 to 20 per cent. *If both parents and their child have at some point suffered a febrile convulsion, the risk of another child getting it rises 20 to 30 per cent. Nevertheless, the child's susceptibility also depends on whether the child frequently gets infection
Read more

Kes Pewangi Tumpah

Image
Kalau nak tahu pagi semalam, pewangi kereta ..alaaa car fragrance yang baru kak long beli tumpah. Cam gini ceritanya. Pagi semalam dalam pukul 6.30am semasa dalam perjalanan ke tempat kerja, kereta dah banyak di jalanraya menuju ke KL. Mak aii...tetiba jer ada satu kereta tu brek, Kak long pun brek la kereta! botol pewangi yang kak long letak kat dashboard tu pun tumbang. Oleh kerana takut pewangi tu tumpah, cepat-ce patla kak long capai botol tu. Payah gak nak capai botol tu sebab tengah memandu. Bila dah dapat pegang botol tu..Kak long pun angkat la nak letak kat tepi...tapi malang betul la ..entah macam mana ...penutup botol tu tercabut! Apa lagi, separuh botol pewangi tumpah atas kain baju kurung. Waaaaa...kelam kabut kejap...pegang stereng sebelah tangan..sebelah lagi capai botol pewangi dan lebih malang lagi..penutup botol tu patah la pulak. Masa tu terfikir nak jer patah balik ke rumah pasal kain dah berbau wangii giler ...ekekekek. Tapi fikir2 balik..ala tak pe la nanti sampai
Read more